11900's Commitment to Responsible Gaming
11900 takes its platform responsibilities seriously. We believe online gaming should be a source of genuine entertainment — not stress, not addiction, and certainly not something that disrupts your daily life.
As a platform serving users in Malaysia, we offer a range of tools and guidance to help you maintain full control over your gaming activity. Our approach goes beyond compliance — it is part of how we operate every day.
We encourage all users to set clear limits before playing, recognise the signs of risky behaviour, and seek help without shame when needed. Support is always available.
Signs of Risky Behaviour
Recognising the early warning signs is a crucial first step. If you identify any of the following in yourself, it may be time to pause and reassess your gaming habits:
Using borrowed money, emergency savings, or funds from family and friends to finance gaming activity is a serious warning sign that needs to be addressed immediately.
Playing longer than planned, neglecting daily responsibilities, or sacrificing sleep and meals just to keep playing are signs that gaming has exceeded healthy boundaries.
Continuing to play in an attempt to recover money you have already lost is a dangerous pattern that can lead to even greater losses. Each gaming session should stand on its own.
Feeling anxious, irritable, or distressed when not playing, or relying on gaming as an escape from everyday problems, are signs that warrant attention.
If your gaming activity is starting to affect your relationships with family, friends, or your performance at work, this is a clear signal that limits need to be reviewed and reset immediately.
Feeling the need to hide how much you play or how much you have spent from your loved ones is a sign that the activity has already crossed into unhealthy territory.
Setting Realistic Time and Budget Limits
The most effective way to enjoy online gaming responsibly is to set clear limits before your session begins. Here is some practical guidance you can follow:
Budget Limit
Set a maximum amount in MYR (RM) that you are comfortable spending each week or month for entertainment purposes — and stick to that limit without exception. Gaming funds should never come from essential expenses such as rent, bills, or food.
Session Time Limit
Decide on a maximum session length before you start playing. Set a reminder or alarm on your phone. When time is up, stop — even if you are winning. Taking breaks helps you make better decisions.
Remember: the most enjoyable gaming is done with disposable income, not money meant for necessities. 11900 promotes this approach for every one of our users.
Recommended Gaming Limit Guidelines
- Set a weekly or monthly deposit limit on your 11900 account before you start playing.
- Limit each gaming session to no more than 1–2 hours at a time.
- Avoid gaming when you are stressed, tired, or have been drinking.
- Set aside at least two days a week with no gaming activity at all.
Self-Exclusion & Control Tools on 11900
11900 offers several self-exclusion and control tools that users can activate at any time to help maintain healthy gaming habits.
You can set daily, weekly, or monthly deposit limits on your 11900 account. Once a limit is in place, the system will not allow deposits beyond that amount within the selected period. Reductions take effect immediately; increases are subject to a review period.
If you feel you need a break from the platform, you can activate a cooling-off period lasting anywhere from a few days to a few weeks. During this time, your account will be unavailable for play, giving you the space to reset and reassess.
For those who need a stronger measure, we offer a self-exclusion option for an extended period. This means your account will be fully blocked from all gaming activity. Contact the 11900 support team at [email protected] to initiate the process.
Minor Protection
11900 enforces a minimum age requirement of 18 for all platform users. We take the protection of children and young people very seriously and have put multiple layers of controls in place to prevent underage access.
Identity verification (KYC) is required before any financial transaction can be processed, and we reserve the right to request supporting documents at any time if there are concerns about a user's age.
To parents and guardians: if you share a device with children, we encourage you to use parental control software available on your device to prevent unauthorised access to online gaming platforms. Keep your account password secure and never share it with anyone.
If you suspect someone under the age of 18 is using the 11900 platform, please notify us immediately via our support email. We will investigate and take appropriate action without delay.
Maintaining Life Balance & Getting Help
Online gaming should be just a small part of your recreational activities — not the centre of your life. 11900 encourages all users to maintain a healthy balance between gaming, work, family, and other social activities.
If you or someone you know is struggling with gaming habits, seeking professional help is a smart and courageous step — not a sign of weakness. A range of support resources is available in Malaysia:
- Talian Kasih (15999): A 24/7 welfare and crisis helpline operated by the Malaysian Department of Social Welfare.
- Hospital Bahagia Ulu Kinta: Provides mental health services including addiction counselling.
- Malaysian Mental Health Association (MMHA): Providing information and referrals to professional counselling services nationwide.
- Licensed counsellors: Speak with a qualified mental health professional for personalised support tailored to your situation.
The 11900 support team is also on hand to help you activate any self-control options or answer questions related to responsible gaming. Reach us at [email protected] — we won't judge, and your privacy is fully protected.
Five Principles of Healthy Play
- Play for entertainment, not to generate income or solve financial problems.
- Set a budget limit in RM before you start and stick to it without compromise.
- Take regular breaks — stepping away helps you stay in control.
- Never play when you are stressed, upset, or in an emotionally unstable state.
- Seek help early — don't wait for the problem to become serious before taking action.
We're Always Here for You
If you have questions about self-control features, want to activate gaming limits, or need further guidance, the 11900 support team is ready to help. You can also check our FAQ for more detailed information.