Information We Collect
When you register or use the 11900 platform, we collect various types of information to ensure a secure, seamless, and personalised experience for you. Below are the main categories of information we collect:
Full name, email address, phone number, date of birth, and chosen password provided during registration. This information is used to verify your identity and manage your account.
Device type, operating system, browser used, IP address, and access log data. This information helps us detect suspicious activity and improve platform compatibility.
Transaction records in MYR including deposits and withdrawals, payment methods used such as Boost or FPX, and the time and value of each transaction. Full bank account numbers are not stored by 11900.
Games played, session frequency, play duration, betting preferences, and interactions with platform features. This data is used to enhance the user experience and detect abnormal usage patterns.
How We Use Your Information
Information collected by 11900 is used solely for the following purposes and will not be used beyond the scope stated here without your consent:
- Account verification and security: Ensuring that only the legitimate account holder can access their account and carry out transactions.
- Transaction processing: To accurately and securely process MYR deposits and withdrawals via supported payment methods.
- Service improvement: Analysing usage patterns to improve the interface, platform speed, and overall user experience.
- Platform communications: Sending account-related notifications, policy updates, relevant promotional information, and customer support responses.
- Legal compliance: To fulfil identity verification (KYC) requirements and applicable regulatory compliance obligations.
Cookie Usage and Session Tracking
The 11900 platform uses cookies and similar tracking technologies to enhance the user experience and maintain the security of your login session. The following types of cookies are used:
Required for core platform functions such as login authentication and session security. Cannot be disabled.
Collecting anonymised data on how users interact with the platform for technical improvement purposes.
Saves your preferences such as interface language and display settings so you don't have to reconfigure them every session.
You can control or block cookies through your browser settings. However, disabling essential cookies may affect login functionality and platform security.
Data Storage, Security, and Sharing
How We Store Your Data
All personal information of 11900 users is stored on servers protected with industry-standard encryption. Payment data in MYR is processed through channels that comply with financial security standards. We restrict access to personal information strictly to staff who require it to perform their duties.
Third-Party Sharing
11900 does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share necessary information with:
- Payment service providers for processing MYR deposit and withdrawal transactions.
- Authorised game providers for the purpose of delivering online gaming content.
- Relevant authorities when required by law or court order.
All data sharing with third parties is subject to strict confidentiality agreements, and those parties are not permitted to use your data for any other purpose.
Your Rights as a User
As a user of the 11900 platform, you have the following rights regarding your personal information. All requests can be submitted to our support team via the email address listed below.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within 14 business days.
If your information is inaccurate or out of date, you may request a correction. Some corrections may require additional identity verification.
You may request the deletion of your account and personal data. Transaction records may be retained for a specified period for legal compliance purposes.
Policy Amendments and How to Contact Us
Privacy Policy Amendments
11900 reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated to users via in-platform notifications or email. The date of the last update will always be displayed at the top of this page. Continued use of the platform following any amendments constitutes acceptance of the updated policy.
Contact the 11900 Support Team
If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal data, please contact us by email at [email protected]. Our team operates 24 hours a day, 7 days a week and will respond within a reasonable timeframe. For other general enquiries, you may also refer to our FAQ page.
Questions About Account Privacy?
The 11900 support team is ready to assist you with any questions about privacy, account security, or the management of your personal data. Get in touch with us or check the FAQ for more information.